Privacy Policy

Lotus Renewed Counseling PLLC
Effective Date: October 17, 2026

Lotus Renewed Counseling PLLC is committed to protecting your privacy and maintaining the confidentiality of your personal information in accordance with applicable state and federal laws, including HIPAA.

Information We Collect

We may collect personal information, including your name, phone number, email address, and appointment information when you contact our practice or request services.

How We Use Your Information

Information collected may be used to schedule appointments, send appointment reminders, respond to inquiries, communicate scheduling changes, and provide requested services.

SMS Text Messaging Privacy Policy

Lotus Renewed Counseling PLLC uses SMS text messaging for appointment scheduling, appointment reminders, and other administrative communications.

By voluntarily opting in to receive text messages, you agree to receive SMS communications from Lotus Renewed Counseling PLLC.

  • Message frequency varies.

  • Message and data rates may apply.

  • Reply STOP at any time to opt out.

  • Reply HELP for assistance.

  • SMS consent is not required to receive counseling services.

Mobile Information Privacy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with third parties for their marketing purposes.

Standard SMS messaging may not be secure. Clients should avoid sending sensitive medical or mental health information through text messages.

Information Sharing and Security

Lotus Renewed Counseling PLLC does not sell personal information.

Information may be shared with authorized service providers when necessary for business operations or as otherwise permitted or required by law.

We use reasonable safeguards to protect personal information and maintain client confidentiality.

HIPAA Privacy Practices

Protected health information is handled in accordance with applicable privacy laws, including HIPAA.

Clients receive a separate Notice of Privacy Practices explaining how their health information may be used and disclosed and outlining their privacy rights.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website.

Contact Information

Lotus Renewed Counseling PLLC
Lubbock, Texas

michelle@lotusrenewedcounseling.com
www.lotusrenewedcounseling.com